Casino Slot Supervisor Fort Saskatchewan 71083 in Fort Saskatchewan, Alberta

NetHire Casino Slot Supervisor Fort Saskatchewan 71083 Overview: This is a salaried full-time position reporting to the Slot Shift Manager, the Slot Supervisor must report all operational exceptions/concerns to Slot Management. The Slot Supervisor must promote and maintain the utmost integrity and the highest caliber of customer service and respect to all guests, associates, and AGLC personnel. The position must ensure the Slot Floor is operating efficiently and is effective in driving profitability while performing all duties of a Slot Attendant. Responsibilities: Ensure guests are being provided with superior customer service A passion for excellent service and the organization’s vision Commitment to learning what our customers' needs and wants are. Encourage mutual accountability in service and inspiring others Ensure the slot floor meets desired presentation for our guests throughout hours of operation. Willingness to discover opportunities to exceed the customer's expectations. Uphold a team work experience offering assistance where available or when requested. Ability to accept responsibility readily and grasp instructions Perform all duties of a Slot Attendant Ensure proper implementation of established procedures and controls for effective and secure cash flow ( i,e, float assignment, cash out reconciliation, etc ) Ensure proper implementation of established policies and procedures pertaining to the slot floor Notify the Slot Shift Manager when event times exceed the established performance goal threshold Ensure all slot operations are in compliance with AGLC Terms and Conditions Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests Direct the floor associates when required for proper floor coverage Support and communicate between all applicable departments associated with the Casino gaming floor Responsible for the daily execution of operational goals and objectives Gain an extensive knowledge of the Casino’s Resort Club Ensure slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation Deal directly with guest incidents as they occur Relay any associate related concerns to the Slot Shift Manager Facilitate the pull when required Facilitate training with entry of new slot employees to the slot floor Key control Adhere to all scheduled shifts Observes performance of Slot Attendants and executes coaching and mentoring Actively participates in the Scoring and Coaching of assigned programs Encourage staff involvements in events Display leadership skills Uphold a team work appearance offering assistance where available or when requested Provide communication to Slot Shift Manager to improve efficiencies Co-ordinate Slot Attendant break schedule based on staffing levels Provide communicate through electronic shift report of daily events Maintain a AGLC gaming workers license Performing the Daily Stand Up to all associates as they arrive for their shifts Any other duties as required Qualifications: High school Diploma an asset Proficiency in Microsoft Office applications, including Word, Outlook, Power point and Excel an asset Must be able to register with AGLC if not currently registered EXPERIENCE 1-2 years demonstrated experience as a slot attendant preferred Exceptional customer service skills Able to lead people in different position levels to reach departmental objectives Able to adapt to procedural changes when deemed necessary by house or AGLC guidelines **IMPORTANT** PLEASE NOTE THAT THIS POSITION IS IN ENOCH, ALBERTA. To apply for this position please visit Click here to apply for this job.Listing originally posted at

Read more

Category:  Management  |  Address:  Fort Saskatchewan Alberta

Copyright © 2018, All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.